Privacy Policy

Effective Date: 11/03/2025

1. Introduction

Welcome to Noveen, operated by Best BM Pty Ltd (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, browse our product catalog, or make purchases from our clearance section.

By accessing or using our website, you agree to the collection and use of your personal information as described in this Privacy Policy.

Business Details:

• Business Name: Best BM Pty Ltd (Trading as Noveen)
• ABN: 21 607 501 048

2. Information We Collect

We comply with the APPs when collecting, using, and storing personal information. The types of information we may collect include:

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including but not limited to:

• Your name
• Email address
• Phone number
• Billing and shipping addresses
• Payment details (collected only for clearance item purchases and processed securely through third-party payment providers)
• Any correspondence or communication with us

2.2 Sensitive Information

We do not collect sensitive information (as defined under the Privacy Act) unless required by law or with your explicit consent.

2.3 Non-Personal Information

When you browse our website, we may automatically collect certain non-personal data, such as:

• Your IP address
• Browser type and version
• Device information
• Website usage data, such as pages visited, time spent on pages, and referring website

3. How We Use Your Information

We collect and use your personal information only for legitimate business purposes, including:

• To provide and manage our website services, including website improvement
• To process and fulfill orders for clearance items
• To provide access to online accounts
• To process warranty claims
• To communicate with you regarding inquiries, purchases, or customer service requests
• To provide marketing materials and promotional content
• To assess and improve our marketing campaigns
• To comply with legal and regulatory requirements
• For internal record-keeping and business analytics

We do not use your personal information for any other purpose without your consent, unless required or permitted by law.

4. Payment and Security

• We do not store your payment details. All transactions are securely processed through our third-party payment gateway.
• We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, in accordance with the APPs.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These help us analyze website traffic, remember your preferences, and improve our services.

You can modify your browser settings to refuse cookies, but this may affect your ability to use certain website features.

6. Marketing and Advertising

We may use your personal information to send you marketing materials, promotions, or special offers related to our products and services. This includes:

• Email newsletters
• Promotional offers
• Targeted advertisements based on your interactions with our website

By providing your contact details, you consent to receiving marketing communications from us. If you wish to opt out, you can:

• Click the “unsubscribe” link in any email communication
• Adjust your marketing preferences in your online account (if applicable)
• Contact us directly at info@noveen.com.au

We do not sell or share your personal information with third parties for their own marketing purposes.

7. Disclosure of Personal Information

We will not sell, rent, or trade your personal information to third parties. However, we may disclose your information:

• To third-party service providers assisting us with business operations (e.g., payment processors, website hosting, shipping carriers)
• Where required or permitted by law, including compliance with legal obligations or law enforcement requests
• If necessary to prevent harm or fraud

Where we disclose your personal information to third parties, we take reasonable steps to ensure they comply with privacy obligations under the Privacy Act.

8. Overseas Disclosure

We generally store and process data within Australia. If personal information is transferred overseas, we ensure that appropriate data protection measures are in place to comply with the APPs.

9. Your Rights and Choices

Under the Australian Privacy Principles (APPs), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated personal information
• Request deletion of personal information, subject to legal and contractual obligations
• Opt out of marketing communications by following the “unsubscribe” link in our emails

To exercise any of these rights, contact us at info@noveen.com.au

10. Retention of Information

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by Australian law.

11. Complaints and How to Contact Us

If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles (APPs), you may submit a complaint by contacting us:

• Best BM Pty Ltd (Noveen)
• ABN: 21 607 501 048
• 65 Jamieson Way, Dandenong South, VIC 3175
• info@noveen.com.au
• 03 9793 1111

We will respond to complaints within a reasonable timeframe. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via their website: www.oaic.gov.au.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any modifications will be posted on this page with the updated effective date.