TRADE HUB
TRADE HUB

Warranty Claim

At Noveen, we stand behind the quality of our products and are committed to providing excellent after-sales support. This warranty claim form is only for products that have already been installed and are experiencing a defect covered under our warranty.

If you received a faulty item that has not yet been installed, please submit a return request instead. You can find our Return Policy and instructions here.

What Happens Next?

  • If additional information is needed, we will contact you via email or phone.
  • If the claim is approved, we will arrange for a replacement part, repair, or another suitable resolution based on our Warranty Policy.
  • If the claim is not covered, we will provide guidance on the next steps.

For any urgent inquiries, please contact us at:
Email: info@noveen.com.au
Phone: (03) 9793 1111

Warranty Claim Form

    About You

    Where Did You Buy This Product?

    Details About Your Product

    Important Notice – Service Call Fee

    If a warranty claim is found to be caused by faulty installation, misuse, or any reason other than a manufacturing defect, the customer will be liable for a callout charge.

    A service call fee will also apply if:

    • The reported issue is not a valid warranty claim (e.g., the fault is due to installation or external factors).
    • The product not a Noveen product.
    • There is nothing wrong with the product after inspection (e.g., false claims or user error).

    The standard minimum callout charge is $150 + GST, plus any additional travel time if the location is outside a metropolitan area. If a toilet suite needs to be removed during the inspection or repair, the callout fee will be $250 + GST.

    Additionally, adequate access to products, fittings, and fixtures is required for any warranty-related service or repair. Noveen will not be responsible for any consequential damage or costs if access is restricted or unavailable.